Privacy Policy

Personal Information Protection Policy

We understand that personal information is an important asset in today’s advanced information and communications society, and we recognize that it is our important responsibility to handle personal information correctly, and we declare that we will strive to protect personal information in accordance with the following policy.

Compliance with laws and regulations regarding the protection of personal information

We will comply with the laws and regulations regarding the protection of personal information and other rules, and handle personal information properly.

Acquisition of personal information

When the Company acquires personal information, it will make every effort to clarify the purpose of use and will acquire personal information by legal and fair means.

Use of personal information

We will use the personal information that we have acquired for the purpose of use indicated at the time of acquisition, or within the scope reasonably related to that purpose, to the extent necessary to carry out our business. In the event that we share personal information with a third party or entrust the handling of personal information to a third party, we will supervise the joint use of the information and the third party to ensure that the information is used appropriately.

Provision of personal information to third parties

The Company will not provide personal information to third parties without the prior consent of the individual, except as required by law.

Management of personal information

We will take necessary and appropriate information security measures to ensure that personal information is kept accurate, up-to-date and secure, and to prevent the loss, alteration or leakage of personal information.

Disclosure, correction, suspension of use and deletion of personal information

We recognize that you have the right to request disclosure, correction, suspension of use, or deletion of your personal information, and we have established a Personal Information Consultation Desk to respond promptly to your request in accordance with the law.

Organization and structure

The Company shall implement appropriate management of personal information used in the course of business, and shall establish a system to ensure the appropriate handling of personal information in the course of business.

Formulation and Implementation of Personal Information Protection Compliance Program

In order to implement this personal information protection policy, we have formulated a personal information protection compliance program, which we will make known to all employees through training and education, implement, and continuously improve in order to maintain the best possible condition.


Publication of the purpose of use of personal information

We will only use the personal information we collect from you for the following purposes
  • Shipping of products
  • Related after-sales service
  • New product development
  • Improvement of our services
  • Sending and sending information about new services, special offers, events, etc.
  • To reflect customer opinions and requests in order to improve our products and services.
  • To notify you when you have been selected for a prize, contest or monitoring campaign, to provide you with prizes and rewards, and to plan and manage events.
We will not provide your personal information to any third party without your prior consent, except in the following cases
  • When required by law
  • When it is necessary to protect the life, body or property of an individual and it is difficult to obtain the consent of the individual.
  • When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children and it is difficult to obtain the consent of the person concerned.
  • When it is necessary to cooperate with a national agency, a local government, or an entity entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual concerned may impede the execution of such affairs.
In the event of a change to the publicly announced purpose of use, the Company will notify the customer of the changed purpose of use or make a public announcement.


Procedure for disclosure of personal information

When we receive the following requests from our customers regarding their personal information, we will respond appropriately according to the procedure described in section 2.

Procedure for disclosure

We will only accept requests by post.

Documents to be submitted

(1)The prescribed application form (please request by e-mail)

(2)Documents for identification
A copy of an official certificate with your name and address, such as a driving licence or passport.
*In the case of a representative, in addition to (2) above, the following documents must be submitted: a certificate of the representative’s seal impression, a letter of attorney, and a copy of the representative’s driving licence, passport, or other official certificate showing the representative’s name and address.
In the case of a proxy, in addition to (2), proof of the proxy’s seal impression and a letter of attorney, and a copy of the proxy’s driver’s license, passport or other official certificate showing the proxy’s name and address.

(3) Fee
A fee of 1,500 yen will be charged for the disclosure of information.

Please send the above documents and a postal stamp or money order for the fee to the following address. We will send you a reply by recorded delivery.

If you wish to correct, delete or discontinue the use of your personal information, please send us a completed application form and we will investigate the facts and take appropriate action.

Personal Information Contact

住所:Address: MOL Building 7F, 5 Kaigan-dori, Chuo-ku, Kobe, Hyogo 650-0024, Japan
General Affairs Department Personal Information Desk TEL : 078-391-3721